77fc Privacy Policy — How We Handle Your Data
This Privacy Policy explains what personal information 77fc collects, how it is used, how it is protected, and the rights you have in relation to your data as a player on the 77fc platform.
1. Introduction
77fc ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who use the 77fc website and services. This Privacy Policy sets out in clear terms what information we collect about you, the purposes for which that information is used, how it is stored and protected, and the rights you have as a data subject. This policy forms part of the overall agreement between you and 77fc and should be read alongside our Terms and Conditions.
By accessing, registering with, or using the 77fc platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you must not use the 77fc platform. We may update this policy from time to time; the current version is always accessible on this page.
2. Information We Collect
77fc collects personal information from players through the account registration process, through the use of the platform, and through interactions with our support team. The categories of information we collect are described below.
Personal Identification Information
- Full name as provided at registration
- Mobile phone number linked to the account
- Date of birth (used for age verification — players must be 21 or older)
- Government-issued identity document details submitted during KYC verification
Financial and Payment Information
- Mobile banking account identifiers (e.g. bKash or Nagad registered number) used for deposits and withdrawals
- Transaction records including deposit amounts, withdrawal amounts, dates, and payment method used
- Account balance history and wagering activity records
Technical and Usage Data
- IP address and approximate geographic location at the time of login or platform use
- Device type, operating system, and browser information
- Session duration, pages visited, and features used within the platform
- Support chat transcripts and correspondence related to your account or any queries raised
3. How We Use Your Information
77fc uses the personal information it collects for specific, defined purposes that are necessary for the operation of the platform and the delivery of services to players. We do not use your information for any purpose beyond those described below without your explicit consent.
Platform Operations and Service Delivery
- Creating and managing your 77fc player account, including authentication and account security
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
- Delivering customer support, resolving disputes, and responding to account-related queries
- Sending transactional notifications such as deposit confirmations, withdrawal status updates, and important account alerts
Compliance and Security Purposes
- Conducting KYC identity verification and age verification to ensure all players are 21 years of age or older
- Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions
- Complying with applicable responsible gaming policies, including monitoring for problem gambling indicators and applying player-requested restrictions
Platform Improvement and Analytics
77fc uses aggregated and anonymised usage data to understand how players interact with the platform, to identify areas where the user experience can be improved, and to inform decisions about new features and game additions. This analytics use does not involve linking usage data back to individual identifiable players — it operates at an aggregate level only.
4. Legal Basis for Processing Your Data
77fc processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide you with access to the platform and its services |
| Payment processing | Performance of a contract — necessary to process deposits and withdrawals as requested by you |
| KYC verification and fraud prevention | Legal obligation — required to comply with anti-money laundering, age verification, and responsible gaming obligations |
| Platform analytics | Legitimate interests — improving the platform and user experience, conducted only on anonymised aggregate data |
5. Data Sharing and Disclosure
77fc does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Service Providers and Technology Partners
77fc works with a limited number of third-party service providers who support the operation of the platform — including payment processing partners such as bKash and Nagad, game content providers such as Pragmatic Play, Evolution Gaming, and Spribe, and platform security and anti-fraud service providers. These partners are permitted to access only the minimum personal data necessary to perform their specific function. All service providers are contractually required to maintain the confidentiality of any player data they access and to process it only for the purpose for which it was shared.
Legal and Regulatory Disclosure
77fc may disclose personal data to relevant authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legal process. Such disclosures are made only to the extent required by the legal obligation and are not within 77fc's discretion to withhold where a valid legal requirement exists.
No Sale or Marketing Use of Personal Data
77fc strictly prohibits the sale, rental, or transfer of any player's personal data to advertisers, data aggregators, marketing agencies, or any commercial third party for advertising or marketing purposes. Your personal data is used solely to operate your account and deliver the services you have requested from the 77fc platform. We do not engage in behavioural advertising or profiling for commercial third parties.
6. Data Security
77fc implements industry-standard technical and organisational measures to protect the personal data of all players against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 77fc platform is encrypted using SSL (Secure Sockets Layer) technology. Player account data is stored on secure servers with access controls that restrict access to authorised personnel only. Payment transactions are processed through secure, encrypted payment channels.
While 77fc takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to affect player rights or interests, 77fc will take prompt remedial action and notify affected players in accordance with its obligations. Players are also responsible for maintaining the security of their own account credentials and should report any suspected unauthorised access to the support team immediately.
7. Data Retention
77fc retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods applicable to different categories of data are as follows: account information and transaction records are retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping requirements; support communications are retained for two years; technical and usage data is retained for twelve months before being anonymised or deleted.
When personal data is no longer required and the relevant retention period has expired, 77fc will securely delete or anonymise that data. Players who close their accounts should be aware that certain data will be retained for the mandatory periods described above even after account closure, as required by applicable laws and regulations.
8. Cookies and Tracking Technologies
77fc uses cookies and similar tracking technologies on the platform to ensure the platform functions correctly, to maintain your logged-in session, and to collect aggregated usage data for platform improvement purposes. A cookie is a small text file placed on your device when you access the platform.
Types of Cookies Used
- Essential cookies — required for core platform functionality, including session management, login authentication, and security features. These cannot be disabled without preventing the platform from functioning.
- Functional cookies — used to remember your preferences and settings within the platform, such as language selection and display preferences.
- Analytics cookies — used to collect anonymised data about how players use the platform in aggregate, helping us identify areas for improvement. No individually identifiable data is linked to analytics cookies.
Most modern browsers allow you to manage or disable cookies through the browser settings menu. Please note that disabling essential cookies may prevent certain features of the 77fc platform from functioning correctly. 77fc does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements to players.
9. Your Data Rights
As a player on the 77fc platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 77fc support team. We will respond to all valid requests within a reasonable timeframe.
- Right of access — you have the right to request a copy of the personal data that 77fc holds about you, along with information about how it is being used.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right to erasure — in certain circumstances, you have the right to request that personal data we hold about you be deleted. This right is subject to our legal data retention obligations and may not apply where data must be retained to comply with applicable law.
- Right to restriction of processing — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being reviewed.
- Right to data portability — you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where this is technically feasible.
- Right to object — you have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for analytics purposes.
Please note that some of the rights listed above are not absolute and may be subject to limitations where 77fc has a legal obligation to retain or continue processing certain data. Where a request cannot be fulfilled in full, 77fc will explain the reason for any limitation and will fulfil the request to the extent possible.
10. Children and Minors
The 77fc platform is strictly intended for adults aged 21 years and above. 77fc does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the platform. If 77fc becomes aware that personal data has been collected from a person under the age of 21 without appropriate age verification having taken place, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with 77fc, please contact the support team immediately so that the matter can be investigated and resolved promptly.
11. Changes to This Privacy Policy
77fc reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to the policy, 77fc will take reasonable steps to notify registered players. The updated policy will be published on this page with a revised "Last Updated" date. Continued use of the 77fc platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. Players are encouraged to review this page periodically to stay informed of how 77fc protects their personal data.
12. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 77fc handles your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently.
Email Support
For privacy-related queries, contact us at: [email protected]
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